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Bugsplat unusable since Yosemite

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HarryCube

Junior Member

09-16-2014

Hi guys,

I've installed OSX 10.10 Yosemite since day 1 of the beta. Ever since, I can't access Bugsplat whenever the game crashes (and the game crashes A LOT). So when I crash the game, either the window is created and I can't switch to it, or is not created. If I reconnect to the game and finish it, at the end of the game the window no longer appears (EVER).

The game crashes every 2-3 games and I really want to help fixing this.

Since I can't submit bug reports, I started reading through the logs. Would it be helpful to start a thread with various errors from those logs?


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Å tark

Junior Member

09-19-2014

Yosemite is currently in DP (Developer Preview), which means Riot Games has yet to add support to it. I would suggest, however, to include all the logs you may find and send them to Riot as it can help them diagnose any compatibility issues with OS X Yosemite in the future.


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Laserbeam3

Junior Member

09-20-2014

Yep, I know Yosemite is still beta and unsupported, ergo the post here: "guys, not only there's a bug with the game, but also with bugsplat" hopefully they can fix it by the time Yosemite goes out of beta.

In regards to logs, I started reading a bunch of them, and the ones that crash seem to have a reoccurring pattern towards the end where a hash isn't found, and then there's a curl error:

000463.189| 0.0000kb| 0.0000kb added| ERROR| >>> EffectHashMap::HashToName - Match not found for hash 00000000
000473.087| 0.0000kb| 0.0000kb added| ERROR| >>> EffectHashMap::HashToName - Match not found for hash 00000000
000473.088| 0.0000kb| 0.0000kb added| ERROR| >>> EffectHashMap::HashToName - Match not found for hash 00000000
000479.574| 0.0000kb| 0.0000kb added| ERROR| >>> EffectHashMap::HashToName - Match not found for hash 0b40af89
000485.049| 0.0000kb| 0.0000kb added| ERROR| Dradis: curl_easy_perform failed: Couldn't resolve host name

This is quite weird, because the network is still up and running, I experience no problems on skype for example while the crashes take place.

I attached 4 of the recent crashed game logs (both game and network logs). The missing netlog files were empty. They all have this curl error at the end.

Really hope this helps someone . Also, Riot, if you actually see this, I am totally up for doing custom debugging if needed (and possible).

PS. HarryCube was an old account of mine before I switched from EUW... I'm not even sure if now I'm posting from that or Laserbeam3 actually.


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Laserbeam3

Junior Member

09-20-2014

One more thing, I do have PBE access, although I am low on space on my computer right now. Riot, if you guys will be working on this bug and pushing fixes to PBE, I'm happy to install and test.


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