Thread / Thread Starter Developer Post Forum
EUNE/EUW In-game Lag. What’s going on? Riot Moonleaf
07-02-2014 08:11 PM
General Discussion

Riot Moonleaf

Community Analyst

Follow RiotMoonleaf on Twitter

07-02-2014
2 of 2 Riot Posts

Quote:
Originally Posted by Hrki View Post
TL;DR pls.
We're under attack.
Not just EU, not just LoL.
Servers healthy from our side.
Doing stuff to fix it.
Cool technology and stuff.
Teemo must die.


EUNE/EUW In-game Lag. What’s going on? Riot tmx
07-02-2014 01:53 PM
General Discussion

Riot tmx

Live Services Manager - Europe

07-02-2014
1 of 2 Riot Posts

Hey guys,

Errigal plans to give you another monthly update and reveal some great news about Amsterdam data center (we’re ready to announce the live date, yay!), but before that update I want to shed some light on our recent latency problems in EUW and EUNE. We know that at some parts of the day you guys are experiencing lag. We’ve read your posts and we understand how painful it is, because we are in the game at the same time and so get the same experience. I hear you ask: “Why are we recently observing increased lag periods? Why are your games disturbed? Why always Europe and why always League of Legends?

Well, it’s not always Europe and not only LoL. But the general answer is relatively simple – we were being attacked.

Malicious attacks, such as DDoS, are a global problem and affects many online services and Riot Games is no exception here. Similarly to all major online games, our servers are being flooded daily with huge amounts of malicious traffic, which sometimes lead to instabilities. This is nothing new, we’ve been fighting this problem for years. However, recently the sheer amount of attacks and volume of malicious data transmitted towards our servers has been significantly greater than we've seen before. Additionally, this does not only affect Europe as we have seen similar malicious traffic in BR, NA and OC.

With that said we know that the ball is in our court and we’re constantly working towards better protection. I want to emphasize that our servers are not a cause of the lag. We’re managing thousands of them globally and EUW/EUNE are on the same level as KR, NA or any other Riot’s environment. “Fix your servers” can feel like a logical statement, but in truth the European platforms have been stable for last 4 months. We haven’t performed a restart since last October (we did have some serious problems in December, but they were again part of our provider’s network infrastructure) and our platforms are very reliable nowadays.

Beside these attacks we’ve also uncovered some 3rd party problems, which take us longer to resolve. Although this has been improved recently, we still notice some hiccups related to ISP performance, routing re-convergence and sub-optimal routing. These kind of problems (eg. resulting in game reconnects) are not something we directly control, but we’ve been (and are) working hard on getting this resolved. This is what we have currently completed:

  • RiotDirect: We’re happy to announce that this project was launched back in January. We currently have about 50% of our game servers running on our direct links connected to several major ISP providers in Europe (the remaining 50% are still on our old partner’s lines) and Riot network engineers are personally responsible for ensuring best possible routes for the game traffic. We’re planning on moving 100% to RiotDirect, and this will be completed within next few weeks. As of today, this solution gives us a bit of diversification and any live issue does not impact the entire player base.
  • We purchased additional bandwidth from our previous provider.
  • Loss Forgiven is being applied much faster. We streamlined our procedures, and our NOC technicians are now empowered to enable this mode as soon as the problem is diagnosed. We’re aware that there are always some games that were not forgiven, but we’re doing our best to minimize this impact.
  • We’re constantly tweaking and upgrading rules and filters on our firewalls.
  • Stabilized EUW platform: no major failures related to our infrastructure. EUNE has been always stable.

Amsterdam Data Centre will improve a lot of things, but external attacks will always be there. That’s why we’re investing our time and use worldwide resources to establish best practices and ways of protections. Some things are beyond our control, but we’re on top of everything else, and our goal is still the same: deliver you a smooth gameplay experience. Thanks a lot for all your passion and gl hf.

tmx


Where is lol going riot? Riot Moonleaf
06-02-2014 10:42 PM
General Discussion

Riot Moonleaf

Community Analyst

Follow RiotMoonleaf on Twitter

06-02-2014
9 of 9 Riot Posts

Quote:
Originally Posted by Ezlas View Post
TL;DR I said worse words in game and got a warning of getting reports while i was less offensive in forum and I got a ban.
The forum is here to allow players to communicate with one another and is voluntary, you don't need to join the forum in order to play the game. Some misbehavior in the game could be addressed to anxiety, excitement and desire to win the match, but the forum posts can be thought on before posted. And since the forum is mostly communication, following etiquette is vital, the alternative would not be a happy place.

Quote:
Originally Posted by Ezlas View Post
Actually, the punishments in game are quite soft. It took system 7 months for me to get a notice that I got reported.
And I still haven't even got a warning. Shows me more that ingame system for fighting toxity(including leavers) is quite bad. especially for the fact that every 2nd or 3rd game there is someone afk or has ragequit.(thus i dont play ranked unless i'm sure I'm in mood of carrying 3vs6 cause one is afk and other one is just trolling and not caring about games outcome at all.)
I was referring to Leaverbuster bans, which could not be the player's fault but external reasons or accidents. Bans for negative behavior come after repetitive reports, we're all human and even the best player may have a bad day.

Quote:
Originally Posted by Tarkamacska View Post
Also what happened with the champion balance? Almost everyone including pro players, LCS and OGN casters,so everyone butt the Riot staff agree that the game if extremly unbalanced in the favor of a very low number of broken champions /yes, BROKEN/. And what about the time factor? You always told us that you want to make the things perfectly but srsly... in the past, when there was a champion-release every 2 weeks, a balance patch every week, the things were better. A lot better.

,,This is the season start,, isnt a good answer, ranked games are up, LCS, OGN up. Games are enjoyable and boring /what a paradox meh/.
Some champions become suddenly 'broken' even if we never touched them eg release Jayce was considered underpowered until Season 2 finals. Some champions suddenly become unexpectedly strong after a change that does not directly affect them, eg Pantheon who became very strong recently due to the change in armor penetration. Some champions' power changes suddenly only because another champion gets stronger or weaker, eg Orianna is better against assassins and after assassins dropped in power she's not a favorite.

I suggest you watch this very interesting video, Extra Credits: Perfect Imbalance. Small imbalances make for an interesting game and pose interesting gameplay decisions, eg if a champion is a bit stronger than others, counterplay and knowledge of his tactics can stop his effectiveness. The balance team is always monitoring data closely to fix big imbalances, but small imbalances will always exist.

Quote:
Originally Posted by hmm View Post
However just to voice my personal opinion/feedback, I kind of miss the 1 v 1 and 2 v 2 snowdown showdown. It gave me the possibility to practice the laning phase. Moreover the matches were much shorter than a 5 v 5 and gave me the possibility to play more, in those cases I did not have time to play a full 45m match. So that is why I would prefer to have it permanent. During snowdown showdown all queues seemed to be short enough.

I keep reading about frustrated players blaming their losses on their team. I don't know if having a permanent 1 v 1, could help letting them see results based on their own skill alone.
Have you read the statistics breakdown thread? Interest in Snowdown Showdown dropped dramatically after its launch, it would probably not be a healthy permanent queue, especially not in its early form. Also, we do want to provide an experience that's closer to top/mid/bot, just as you mentioned. When it comes back improved I'd like to hear your opinion again
Quote:
Originally Posted by Hollow280 View Post
Can you give us a new lvl SR?PLZ?I hear ti alot and i agree the map needs to be upgraded...forget the comic like trees and turrets give us something like HA.Thats the lvl of graphics idlike t see on SR.Better cooler turets and trees....give it t us.plz?
We always strive to raise the bar and do better than before, just as graphics in HA are more advanced than TT (destructible walls, depth, wind etc).

Quote:
Originally Posted by Vaermithrax View Post
I understand that making videos is very time consuming and i am sure all teams do their best.Some years ago you used a good method to expand the lore of League of Legends.I am referring to the Ionia versus Noxus: Rematch, it was a wonderful way to make us realize that Runeterra is still in conflict.You simply chose 10 players to fight for their respective land.It offers chances to release new sales, new items or perhaps even new champion(some kind of war hero or a lone survivor from the conflict joining the league to stop the war maybe)

There might be some problems with all this which i am not aware of but all you have to do is think of the conflict that will happen and then the possible aftermaths.
Don’t know if you noticed, we did themed battles as a forum event last week.

The storyline tournament Ionia vs Noxus was in 2011 if I remember correctly and it was super cool, I agree. You’re also right that the lore at the moment is ‘static’, there is little change or character development, only presentation of motives and conditions.

Eg. Yasuo seeks the killer who framed him, but after he finds him what happens? And after a final battle that resolves this, what motives will Yasuo have? Also, which sister won the crown for Freljord? And how did Freljord change after that?

I don’t know when we’ll move out of the static representation of lore and how. For the time being, we are building lore in order to facilitate stories. One day, when we’re ready, we will tell these stories and watch Valoran evolve.

Quote:
Originally Posted by chiroto View Post
Guys, relax! Riot Moonleaf is not under interview. He answered a few questions by his own good will and hundreds of follow-ups pop up!
It’s fun to talk to you guys and share knowledge that goes around the office but you have no visibility on I might not have a chance reply every day but I’ll always pop back to answer to check this thread, because you deserve to know what’s happening and we need to always have an open ear to your feedback.


We are the English Community Team - Ask Us Anything Ymir
05-02-2014 07:59 PM
General Discussion

Ymir

Player Behaviour Expert

Follow Ymir on Twitter

05-02-2014
54 of 54 Riot Posts

Also, I've been bouncing around in a few meetings so slowing down and if we didn't hit your question it's not that we don't care but there's limited time to do things!

We'll be around and I'll be specifically looking for Player Behaviour questions you might have, checking in for games or learning to dance. You can follow me @RiotYmir on Twitter and I may be slow to respond at times I spend a lot of time traveling talking about League or general randomness.

Thanks again, and I hope you enjoyed it as much as we did.


We are the English Community Team - Ask Us Anything Riot Draggles
05-02-2014 07:04 PM
General Discussion

Riot Draggles

Community Coordinator

Follow RiotDraggles on Twitter

05-02-2014
53 of 54 Riot Posts

Right, I'm going to close this thread now. Ymir's going to catch up on a few more questions after his impending meeting, but I'm going to go get some dinner. Truly, thank you, EUNE, for being a very patient and interesting group of people. You had some fantastic questions and I look forward to talking to you more soon. If you want me for anything, hit me up on Twitter @RiotDraggles or I'll be around the Playwithriot chatroom soon.


We are the English Community Team - Ask Us Anything Ymir
05-02-2014 06:59 PM
General Discussion

Ymir

Player Behaviour Expert

Follow Ymir on Twitter

05-02-2014
52 of 54 Riot Posts

Quote:
Originally Posted by Flickr View Post

Also good to see you posting here Ymir, since you have rarely posted anything after you stopped playing in Yordles vs Monsters events.
I know! Everything went crazy for a while and I really want to hit up your questions about the experience and also get myself in more of those games.

Missed playing with all you guys and the zany posting we did.


We are the English Community Team - Ask Us Anything Riot Draggles
05-02-2014 06:59 PM
General Discussion

Riot Draggles

Community Coordinator

Follow RiotDraggles on Twitter

05-02-2014
51 of 54 Riot Posts

Quote:
Originally Posted by FlameReaper View Post
Which is your favorite champion, and why
Heimerdinger. The swag walk. Need I say more?


We are the English Community Team - Ask Us Anything Ymir
05-02-2014 06:58 PM
General Discussion

Ymir

Player Behaviour Expert

Follow Ymir on Twitter

05-02-2014
50 of 54 Riot Posts

Quote:
Originally Posted by FlameReaper View Post
Which is your favorite champion, and why
I'm torn between four.

In fact the other day my team in the office all took MY Champions Darius, Garen, Pantheon, Jarvan. It was hilarious but also a source of great panic.

If I had to choose, I love Darius, he's got the playstyle I love and Garen is his polar opposite in the same way. Both of them just make every game I play a blast.


We are the English Community Team - Ask Us Anything Ymir
05-02-2014 06:56 PM
General Discussion

Ymir

Player Behaviour Expert

Follow Ymir on Twitter

05-02-2014
49 of 54 Riot Posts

Quote:
Originally Posted by creed983 View Post
I posted this but nobody answered so i thought post it in here may get some replay
Hi guys I want to talk about many things but lets start with suggestions:
I.I have many suggestions but I will share few with you because I want to perfect them before sharing them:
1.I think a movie would be great not about a lore but more like a tournament or any other idea I think it will be great movie.
2. A Book contains art work or other stuff a map just like console games.
3. I asked about this many times but will there be middle east server or LCS there, I wish it will.
4.A game mode that gives champions bonus abilities according to their skin Riot may argue that players who owns no skins can't play this mode I answer no because it contains free champions rotation and one skin ex:Full metal skins aren't damaged by bleed abilities by Darius ,Talon, or any other bleed ability( I am not asking for this mode because I own skins but more because it sounds a great mode )
p.s. If any of these are given life will they be region free or only in regions where Riot has servers in
II.In silver all think they are god they are good bec they think they are the sole reason they went out of bronze. sometimes i see we have malphite so i think orianna or yasuo is perfect i tell my team group w8 mal ult then i ult above his ult we win they don't even group so can anyone tell me how to solve this problem?
III. Watching Lcs and streamers in LOL client
I love hearing ideas, unfortunately not in the scope of what I can talk about right now though in any great detail.

Do know that the featured Game Mode really allows for us to bring to life a lot of popular community suggestions so if you're passionate about that see what other people think

We really want to do more with the art that we have not just our art but the incredible Community art out there.


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 06:30 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
48 of 54 Riot Posts

Quote:
Originally Posted by HeavyBadas View Post
will you be coming to Esbjerg?
Never say never but it is more likely that 2014 will see us in major population zones. Capital and major cities tend to have facilities, accommodation and a central core of players.


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 06:28 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
47 of 54 Riot Posts

Quote:
Originally Posted by Jinks24 View Post
Guys what about that Team Builder guys, olso i realy wanna take place in a theme battel how can i get an invite ?
Team Builder is still on PBE. Go there and check it out! We want to make sure it is in great shape before we roll it out but stay tuned.

You can get involved with Themed Battles by joining the channel 'Themed Battles' and watch the forum for announcements of when we are doing the next one


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 06:26 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
46 of 54 Riot Posts

Quote:
Originally Posted by Olikrummi View Post
You guys are awesome, nice initiative!

Q: What upcoming events are you most looking forward to?
For me, it is going to a lot of major cities throughout Europe, connect with players and talk with them, create amazing events which make players say, 'Dayuuum! So glad I was there', communicating big changes out to the community and organizing a ton of Themed Battles and Play With Riot games on EUNE and EUW.


Awesome support from RIOT!!! Riot Moonleaf
05-02-2014 06:12 PM
General Discussion

Riot Moonleaf

Community Analyst

Follow RiotMoonleaf on Twitter

05-02-2014
2 of 2 Riot Posts

Quote:
Originally Posted by philosofers View Post
Even Riot Moonleaf says that there are inexperienced people there. So it's useless to bother.
On the contrary the guys and girls there are League fans and gamers just like you and me, trained and equipped with tools to help you. What I did say is that no person can have hands-on experience for everything in the game, especially something as rare as dropping a tier.

I understand you had a bad experience, it's not the level of service we strive for. I'm sorry for that, hopefully next time you will receive more accurate help that will help you forget this bad experience.


We are the English Community Team - Ask Us Anything Riot Draggles
05-02-2014 06:03 PM
General Discussion

Riot Draggles

Community Coordinator

Follow RiotDraggles on Twitter

05-02-2014
45 of 54 Riot Posts

Right, guys, we're going to wrap this up at 6pm Dublin time, that's one hour from this post. Get your questions in soon


We are the English Community Team - Ask Us Anything Riot Draggles
05-02-2014 05:35 PM
General Discussion

Riot Draggles

Community Coordinator

Follow RiotDraggles on Twitter

05-02-2014
44 of 54 Riot Posts

Quote:
Originally Posted by MichaelBoltonIII View Post
Who designed the champion Irelia?
Irelia was designed by Ezreal.


We are the English Community Team - Ask Us Anything Riot Draggles
05-02-2014 05:32 PM
General Discussion

Riot Draggles

Community Coordinator

Follow RiotDraggles on Twitter

05-02-2014
43 of 54 Riot Posts

Quote:
Originally Posted by SuicideX View Post
How do you eat your eggs?
In cakes.


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 05:19 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
42 of 54 Riot Posts

Quote:
Originally Posted by MichaelBoltonIII View Post
Who designed the champion Irelia? Also, what skill do you max first on Irelia?
Oh you.....

Fake edit real life friend on a joke we had but replying anyway


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 05:16 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
41 of 54 Riot Posts

Quote:
Originally Posted by 3ALLS View Post
Are there any champions or skins that are acualy suggested by the community?
There are tons of skins that have been created by the community. For example, Battle Bunny Riven, Pool Party Ziggs and Astronautilus to name but a few.

The creativity within the community is epic beyond words. One of my favorite concepts is Candyland Annie. Rito pls!


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 05:12 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
40 of 54 Riot Posts

Quote:
Originally Posted by SuicideX View Post
How do you eat your eggs?
Fried is the only way.


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 05:12 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
39 of 54 Riot Posts

Quote:
Originally Posted by HeavyBadas View Post
Thank you for answering my question, I have a follow up those who do not have native language support, will they be your responsibility until they get it then(if they get it?)

I hope to see more of you around here .
No, they would not be my direct responsibility. It would not make sense for me to plan events in, for example Serbia, as I am not connected to the Serbian community. It could cause a lot of frustration and miscommunication which would be counterproductive.


We are the English Community Team - Ask Us Anything Riot Draggles
05-02-2014 04:33 PM
General Discussion

Riot Draggles

Community Coordinator

Follow RiotDraggles on Twitter

05-02-2014
38 of 54 Riot Posts

Quote:
Originally Posted by A Boring Android View Post
I was just wondering, how is life working for Riot?
Very awesome. Surrounded by great people all the time with a shared love of gaming but with vastly different stories outside of that. There are a lot of fantastic people in the office and I've had a blast getting to know them over the past couple of months. Working for Riot can be stressful and intense, but incredibly rewarding when projects that you've worked on come to fruition!

EDIT: That was a lot of adjectives.


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 04:27 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
37 of 54 Riot Posts

Quote:
Originally Posted by A Boring Android View Post
I was just wondering, how is life working for Riot?
Life at Riot is pretty amazing. Each day you just feel energized as you watch players from all around the world become passionate about a wonder play, the latest instalok track, the newest dunkey video and much more. Seeing how you guys interact motivates and inspires us to create and devlop new projects and events which increase YOUR enjoyment of League of Legends.

Like Ymir. I have to pop into a meeting for 30 mins. Draggles will still be here manning the fort!


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 04:24 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
36 of 54 Riot Posts

Quote:
Originally Posted by macak333 View Post
When you click a link outside the forums and it says it is dangerous to go into a unwarded area our forums are warded or something. And says go in or stay at the forums.
I see what you mean now. The warning is there so the player can have a check on the link in question and decide if this link is safe or not. From time to time we have seen instances where some people would link to trojans and other malware to infect players computers.

This warning allows you time to consider if the link is worth going to or not.


We are the English Community Team - Ask Us Anything Ymir
05-02-2014 04:22 PM
General Discussion

Ymir

Player Behaviour Expert

Follow Ymir on Twitter

05-02-2014
35 of 54 Riot Posts

Running out to grab lunch guys and then have a half hour meeting so I may quiet down for a little while. Be back after and I'm reading your stuff on the move.

Quote:
I was just wondering, how is life working for Riot?
Once you get past the Seven Trials and see a doctor it's pretty damn sweet.


We are the English Community Team - Ask Us Anything Ymir
05-02-2014 04:20 PM
General Discussion

Ymir

Player Behaviour Expert

Follow Ymir on Twitter

05-02-2014
34 of 54 Riot Posts

Quote:
Originally Posted by FlameReaper View Post
Will Match history tab ever show LP gains? There is IP gains but i would like to know how much LP i've won/loss after playing a ranked. it appears after ranked games in stats, yes, but not in match history
That's actually a fair point. It's likely a case of Match History being put in play quite early on and LP coming so far after. I'll raise it as it sounds like a potentially small but sweet quality of life change.


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 04:16 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
33 of 54 Riot Posts

Quote:
Originally Posted by HighLanderPony View Post
Chocolate or vanilla?
Strawberry.


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 04:15 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
32 of 54 Riot Posts

Quote:
Originally Posted by macak333 View Post
Why do you set that aprove to go in to a page?
I am not sure what you mean here. Can you give me an example?


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 04:14 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
31 of 54 Riot Posts

Quote:
Originally Posted by Valfodr View Post
@Navigator

Moar themed matches please! And this time,you're the ADC. You can't support trust me :PP @KelavaHD sends his warmest regards
You mad? I am the best support EUNE! My mom told me :/

In all seriousness though, in both games our ADC's were having connection issues so it is pretty difficult to carry that when they just stop still in lane and I need to shield them. Oh well.


We are the English Community Team - Ask Us Anything Riot Moonleaf
05-02-2014 04:14 PM
General Discussion

Riot Moonleaf

Community Analyst

Follow RiotMoonleaf on Twitter

05-02-2014
30 of 54 Riot Posts

Quote:
Originally Posted by Zdera View Post
Is it just me or someone else can't see actual posts at Community Beta site?

For instance: http://prntscr.com/2pqaqn or http://prntscr.com/2pqawt
Jumping in our English team's AMA because I know this, had the same problem as well. Clear your cache/cookies and it should be fine


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 04:12 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
29 of 54 Riot Posts

Quote:
Originally Posted by Est3tic View Post
Could you make more themed battles,1 per week or at least 3 per month?
Yes. How about we do one this coming Friday? I will make an announcement on the forums with the theme. Just a note to those who missed it last time, if you want to join in please join the room 'Themed Battles'

See this thread for the last one.


We are the English Community Team - Ask Us Anything Riot Draggles
05-02-2014 04:11 PM
General Discussion

Riot Draggles

Community Coordinator

Follow RiotDraggles on Twitter

05-02-2014
28 of 54 Riot Posts

Quote:
Originally Posted by macak333 View Post
What defines which champion is FOTM.
Pro players, and you guys. Flavour of the Month has nothing to do with us!


We are the English Community Team - Ask Us Anything Ymir
05-02-2014 04:09 PM
General Discussion

Ymir

Player Behaviour Expert

Follow Ymir on Twitter

05-02-2014
27 of 54 Riot Posts

Quote:
Originally Posted by SuicideX View Post
How much wood would a woodchuck chuck if a woodchuck could chuck wood?
A woodchuck chucking wood is highly unlikely given it's tiny arms.

Given that this is a world where a Woodchuck COULD chuck wood anything is possible. It could be on a moon made of glass circling a star made of dreams.

So in answer. A lot. Vigorously and at passing spaceships built from the bones of long dead chipmunk civilizations.


We are the English Community Team - Ask Us Anything Riot Draggles
05-02-2014 04:08 PM
General Discussion

Riot Draggles

Community Coordinator

Follow RiotDraggles on Twitter

05-02-2014
26 of 54 Riot Posts

Quote:
Originally Posted by biggastnooba View Post
is bot development dead or what's the plans with them?
Bot development is definitely not dead. That is all I'm willing to say about that.


Awesome support from RIOT!!! Riot Moonleaf
05-02-2014 04:03 PM
General Discussion

Riot Moonleaf

Community Analyst

Follow RiotMoonleaf on Twitter

05-02-2014
1 of 2 Riot Posts

Hey. Let me try to help clear up what happened here.

Player Support Specialists usually reply to players' problems based on training and documentation, and not by experience, since many problems are rare or just don't happen to everybody. For example I've never had a bugsplat but in numerous cases I helped players who had bugsplats when I was in Player Support.

The person who replied to you most probably hasn't been demoted (yet at least), so he has never seen how the warning looks. The documentation he has says that there is supposed to be a warning, thus his first response.

I also don't know what it looks like, so I don't know if there was one and you missed it or there was none. I'll look it up with the developers and try to get a screenshot of what the warning looks like.

As for the second response, it seems that the PS guy or girl confused what you meant, or wanted to inform you on how MMR decay works.

I hope you understand that the Rioters in PS aren't gods, don't know everything, try the best they can even if they don't have a hands-on experience, and sometimes make honest mistakes.


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 03:55 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
25 of 54 Riot Posts

Quote:
Originally Posted by genius net 1 View Post
Can u make RP gw? to all league players? U never give RP -.-
Actually, we do give free RP when you hit Level 3 (450 RP) and through our Refer a Friend program.

While we are on the subject of free RP I would like to stress that you should never click on a link which is offering free RP. These links are trying to hijack your account and, if something sounds too good to be true, it probably is!

If we had plans for free RP giveaways we would announce this through all official channels.


We are the English Community Team - Ask Us Anything Ymir
05-02-2014 03:49 PM
General Discussion

Ymir

Player Behaviour Expert

Follow Ymir on Twitter

05-02-2014
24 of 54 Riot Posts

Quote:
Originally Posted by 3ALLS View Post
Just one more question: Where is Panic?! I haven't seen him in a long time. Is he on some sort of a Super secret Cookie-Quest? Or he just got sick of us and moved to NA?
He's busy being bad at ADC

He's actually taken on a ton of responsibilities that keep him tied up lately. He's still well, and as happy as ever, I'll ping him and make sure he swings by


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 03:49 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
23 of 54 Riot Posts

Quote:
Originally Posted by HeavyBadas View Post
Hi, I don't understand this

UK and Ireland are part of euw, while scandinavia is only a part of eune, what about the rest?
I mentioned in an earlier post that these are the territories that the English team support. We have additional teams who handle Poland, Germany, Italy, Spain, France and Greece. We are looking at expanding our language support for other parts of Europe.


We are the English Community Team - Ask Us Anything Ymir
05-02-2014 03:48 PM
General Discussion

Ymir

Player Behaviour Expert

Follow Ymir on Twitter

05-02-2014
22 of 54 Riot Posts

Quote:
Originally Posted by Kobila2000 View Post
What do you think of the idea of having a single forum for all the servers?
Tricky.

You can see right now we have a Community Beta rolling and everyone there can talk from all over. You may have also seen on the Yasuo contest that EUNE and EUW shared the comments section.

I was initially a massive proponent of a global discussion board but there are still a lot of questions to ask and I'd heartily encourage you to try out the beta linked there as it will help us a lot.


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 03:46 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
21 of 54 Riot Posts

Quote:
Originally Posted by Zdera View Post
First of all, it's really nice to see that there is a team formed to focus more on EUNE. We sure love our Greek boys Moonleaf and Panic, but they probably couldn't handle everything on their own. Navigator and Draggles, welcome to our little server.

So, what are your plans in 2014?

Let's talk about EUNE "issues" that can be solved in this year. What do you want to accomplish? I think we lack "pro" tournaments, bigger events. You should engage more with community, and get the things going. There is a good scene of amateur tournaments and events happening on EUNE, but that's nothing compared to EUW.

For instance, all teams in EU LCS that are originally from EUNE, just stop playing here when they turn pro. It would be cool if that migration is stopped, because it's happening on a large scale with "normal" players too. Can you show us the data on how many players that are supposed to be here are playing on EUW?

Don't get the wrong idea, y'all are doing an awesome job overall! But there's always room for improvement.

p.s. Navigator, when are those IP boosts for Themed battles winners coming?
What are your plans for 2014

A lot more presence in our supported territories which are primarily Ireland, United Kingdom and Scandinavia. This will include presence at major organized events, looking at what our community are doing and trying to get there as often as we can to support them, meet and greet with players, organize bar meets, do Q&A's and much more. This is in planning but getting close to completion at which stage you should see a lot more info coming out so you guys can plan accordingly.

Player migration is not something we can really control. It would be restrictive of us to say, 'You must play in this region for ever and ever' despite the fact that your circumstances can change. We will investigate every opportunity to grow EUNE into a place where players want to migrate to, however, that will always be a choice for players and that is how it should be.

The IP boost will be with you within a few hours. Promise


We are the English Community Team - Ask Us Anything Ymir
05-02-2014 03:37 PM
General Discussion

Ymir

Player Behaviour Expert

Follow Ymir on Twitter

05-02-2014
20 of 54 Riot Posts

Quote:
Originally Posted by soona View Post
Will League be available on more languages or no ? I know most of people know english, but some words even I didnt understand Just curios about any updates to the client ?
We have a few languages in the pipeline and we're always looking at others. We're as tightlipped about languages as we are about features because we don't want to enrage a country if the date slips, it isn't feasible or dragons eat the localised scripts and we have to delay.

It all comes down to what makes sense and can really help build a Community.


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 03:37 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
19 of 54 Riot Posts

Quote:
Originally Posted by Hell View Post
Hi , Can a rioter reply to me pls ?

P.S :
Riot Navigator ! i see you often in the "chatwithriot" room but you're always afk ! we never got to know more about you the way we did with Moonleaf,Ravenworld, AwesomeOpossum, Demorphic
Same goes for Ymir And Draggles!
Hey there!

I am sorry I have not been in the channel in the last few days. I am swamped with planning and probably will be for the next week or so but you will see me soon and we can definitely have a game


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 03:35 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
18 of 54 Riot Posts

Quote:
Originally Posted by HighLanderPony View Post
Get used to it, direct answers that actually relate to the question are usually a no-no. As you could see from his response to you.
It is not really a question of 'getting used to it.' The English Community team do not design Summoners Rift, Howling Abyss or any other map. The design teams in North America handle all visual and map updates which will require significant testing time. Having a bush moved may sound easy but could have massive ramifications for play. The honest answer is that we will not know a final design on this team until shortly before changes go to PBE. If we were talking about very early concepts, which will almost certainly change over time, this can lead to a lot of unnecessary frustration.


We are the English Community Team - Ask Us Anything Ymir
05-02-2014 03:25 PM
General Discussion

Ymir

Player Behaviour Expert

Follow Ymir on Twitter

05-02-2014
17 of 54 Riot Posts

Quote:
Originally Posted by EarthquakeCauser View Post
Hey Ymir, Draggles and Navigator.
My question is: is Team Builder still being worked on and will it be published, and if possible to answer, when?

Greetings,
sinisuba
It's on the PBE from 10pm CET Mon-Wed!

We're really far along and actually had a few days discussing every aspect of the feature. The feedback has been really great and the results interesting. Follow me on Twitter and I give a heads up when it's live on the PBE for testing.

As for when it isn't worth my immortal soul to say, we do have potential dates but we had potential dates last year for example. We'll always dip, duck, dive and dodge that question until it hits live because any kind of date is a promise and on our scale promises are very difficult to keep.

It's going well!


We are the English Community Team - Ask Us Anything Ymir
05-02-2014 03:01 PM
General Discussion

Ymir

Player Behaviour Expert

Follow Ymir on Twitter

05-02-2014
16 of 54 Riot Posts

Quote:
Originally Posted by 3ALLS View Post
Are there any plans for making more League-related videos? Like Twist of Fates Cinematic or even lore visualization like Jinx's one. I know it requires a lot of work for a single video, but I'm sure people enjoy watching LoL videos, so maybe it's worth the hard work.
They do really kick ass and I'd be very surprised if we didn't. They are a lot of work though, and take a long, long time to get right.

Glad you liked the Jinx video, that was so hard to keep secret. People were rocking out to it in the office for weeks beforehand and the reception was phenomenal.


We are the English Community Team - Ask Us Anything Riot Navigator
05-02-2014 03:00 PM
General Discussion

Riot Navigator

English Community Manager

05-02-2014
15 of 54 Riot Posts

Quote:
Originally Posted by Nìghtcore View Post
Hello, is there going to be any in-game event like the Demacia VS Noxus when Quinn was released?
Draggles and I actually ran some of these last week. Nothing based on changing the Lore of League of Legends. Draggles had a Demacia vs. Noxus on EUW and I hosted a Freljord vs. Bandle City on EUNE. These will become more regular and we will use the forums to announce them


We are the English Community Team - Ask Us Anything Riot Draggles
05-02-2014 02:58 PM
General Discussion

Riot Draggles

Community Coordinator

Follow RiotDraggles on Twitter

05-02-2014
14 of 54 Riot Posts

Quote:
Originally Posted by Kira Onime View Post
Well several questions have been asked in here and you have replied to most of them but you asnwered to like...none of the questions.
All your answers look like "Copy-Paste"...Can we please speak with the real persons behind the Riot accounts?...They would be more usefull.
None of this stuff is copy-pasted. We just type quickly.


We are the English Community Team - Ask Us Anything Riot Draggles
05-02-2014 02:52 PM
General Discussion

Riot Draggles

Community Coordinator

Follow RiotDraggles on Twitter

05-02-2014
13 of 54 Riot Posts

Quote:
Originally Posted by adlouni View Post
I wonder how you found your name "Draggles", "ymir" and "navigator" And would you remove my name if it startes with riot or rito ?
Mine's a shortening of another name I had when I was younger, the eternally lame "dragonscales".


We are the English Community Team - Ask Us Anything Ymir
05-02-2014 02:43 PM
General Discussion

Ymir

Player Behaviour Expert

Follow Ymir on Twitter

05-02-2014
12 of 54 Riot Posts

Quote:
Originally Posted by adlouni View Post
I wonder how you found your name "Draggles", "ymir" and "navigator" And would you remove my name if it startes with riot or rito ?
Remove it and take it to the furnace of naming, into which we would cast it while chanting the Rito Pls Ritual.

As your word is torn into shreds by the feasting of magma wreathed Name Beasts you will feel a mild discomfort. You will never know what truly happened, but we will...


We are the English Community Team - Ask Us Anything Riot Draggles
05-02-2014 02:40 PM
General Discussion

Riot Draggles

Community Coordinator

Follow RiotDraggles on Twitter

05-02-2014
11 of 54 Riot Posts

Quote:
Originally Posted by Villentrenmerth View Post
While having opportunity I will drop some shameless advertising. I was reading all "Join Riot" stuff, but do you recruit ambitious people without experience or education, or such things only happen at Disney, if you catch my (d)Rift?
I can field this one. I finished my degree last year, went into making YouTube videos about the LCS, applied as kind of a "oh, y'know, it can't hurt to try" thing, and now I'm here. I have very little prior games industry experience but I'm a long-time player and very dedicated to the game. Put an application in, you have nothing to lose!


We are the English Community Team - Ask Us Anything Ymir
05-02-2014 02:40 PM
General Discussion

Ymir

Player Behaviour Expert

Follow Ymir on Twitter

05-02-2014
10 of 54 Riot Posts

Quote:
Originally Posted by S Virus View Post
Hello, finally some activity taken in these part of the forums . Glad that you guys decided to make this actions.


Well i think me and all summoners in our community would like to see an improvement in Tribunal Behaviour and ingame chat as well, as it stands now the toxicity level is pretty high, everyone is flaming around and not much of actions is taken. I'm aware of the report function but believe me, it's not enought.

Hope you will solve this issue or at least manage it in a way


Moreover, Any News on Ribbons? It's been like a Year and still no progress on that part, they are totally useless in current period...i had one and lost it forever since then nobody really cares


Keep up the good work !

The Tribunal does its job really well, however perception is always a big problem. If you come to the boards you'd be forgiven for thinking that everyone out there is a scurrilous steel wielding cut throat killer at times. However that just isn't true, the studies we've done and the numbers we have just undermine it as being the case.

That really isn't to say poor experiences do not exist, they do and we're actively working to make them better all the time. I'd say be wary of taking the cases posted here as standard, they really tend to be edge cases.

We also know that it can feel like nothing is done after you press report, it's a final act in your interaction with that individual for most people. That is intentional.

Action is taken constantly against those who don't reform, but the vast majority of players do and the positive impact of this shows.

The Honour Ribbon is not a permanent detail, it requires Honour to continue being gained in order to maintain it. We never go into the numbers of this as anything we give away can game the system, but we're really aware that it may have caused confusion for some.

We haven't forgotten about it, but the folks who I discussed this with are really deep in team Builder right now.