Thread / Thread Starter Developer Post Forum
Support Team Please! Riot Moonleaf
30-01-2014 05:05 PM
General Discussion

Riot Moonleaf

Community Analyst

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30-01-2014
1 of 1 Riot Posts

Hello Amazing. We can't help with that issue through the forum, you'll have to write your request in this form:
https://support.leagueoflegends.com/...s_requests/new

Alternatively email support@leagueoflegends.com


Took me almost 3000games, but I finally got a Penta kill! Riot Draggles
30-01-2014 02:40 PM
General Discussion

Riot Draggles

Community Coordinator

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30-01-2014
1 of 1 Riot Posts

Nice! I've gotten 2 pentakills in Howling Abyss, but never on Summoner's Rift. I tend to not play super carry/reset mechanic champions often, so I can set up pentas for others instead!

EDIT: Just saw above post. Scumbag Draggles.


Do we really wanna get rid of negative threads? Riot Draggles
30-01-2014 02:37 PM
General Discussion

Riot Draggles

Community Coordinator

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30-01-2014
1 of 1 Riot Posts

Just for the record, I do not remove negative threads. In fact, it's very useful to know when you guys don't like something! It's when that negativity turns into baiting/harassment/racism/sexism/homophobia and so forth that I get that delete button ready. I'm sure that's not an environment that you actively seek out.


Working at Riot Panic
30-01-2014 12:41 AM
General Discussion

Panic

Community Programs Specialist

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30-01-2014
1 of 1 Riot Posts

As it's a bit late I don't think I'll be able to ping a developer to look at it. Tomorrow although I'll ping one of the Dev's to take a look at what you've said and give you some answers. All I can say from my side is just apply and you never know! Good luck!


Themed Battles Riot Navigator
29-01-2014 01:36 PM
General Discussion

Riot Navigator

English Community Manager

29-01-2014
11 of 11 Riot Posts

To follow on from Riot Gulu, it seems you guys really loved the idea of Themed Battles and want more opportunities for Rioter and player games. This is something that the Community team are going to organize more often on different themes. keep an eye on the forums for coming battles


Themed Battles Riot Gulu
29-01-2014 01:29 PM
General Discussion

Riot Gulu

Community Coordinator

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29-01-2014
10 of 11 Riot Posts

Hey guys,

I want you to thank you for taking part in last nights Themed Battle Games (Freljord vs Bandle City). It was great fun and i hope it was the same for you!

Till next time! Party Hard you Yordles!

Attachment 73850


Themed Battles Riot Moonleaf
28-01-2014 08:22 PM
General Discussion

Riot Moonleaf

Community Analyst

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28-01-2014
9 of 11 Riot Posts

Hope you guys had fun


Client crashed Panic
28-01-2014 08:06 PM
General Discussion

Panic

Community Programs Specialist

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28-01-2014
1 of 1 Riot Posts

Attachment 73840


Themed Battles Panic
28-01-2014 07:02 PM
General Discussion

Panic

Community Programs Specialist

Follow RiotPanic on Twitter

28-01-2014
8 of 11 Riot Posts

Stream up here - http://www.twitch.tv/riotpanic


Themed Battles Riot Gulu
28-01-2014 06:46 PM
General Discussion

Riot Gulu

Community Coordinator

Follow Panic on Twitter

28-01-2014
7 of 11 Riot Posts

Thanks for that awesome game Themed Battle game guys!

Team Yordle won over Team Freljord

Get ready or game No2!


Themed Battles Riot Gulu
28-01-2014 05:39 PM
General Discussion

Riot Gulu

Community Coordinator

Follow Panic on Twitter

28-01-2014
6 of 11 Riot Posts

Just a quick update,

Riot Navigator: Freljord side.
Riot Gulu: Yordle side.


Themed Battles Riot Gulu
28-01-2014 05:06 PM
General Discussion

Riot Gulu

Community Coordinator

Follow Panic on Twitter

28-01-2014
5 of 11 Riot Posts

Looking fwd for that MR Navigator :P


Themed Battles Riot Navigator
28-01-2014 05:00 PM
General Discussion

Riot Navigator

English Community Manager

28-01-2014
4 of 11 Riot Posts

Just a friendly bump. This game will be starting in one hour. We will choose the participants and go into champ select at 17:50 CET (16:50 UTC) so make sure you are there!


Young guy with lots of ambitions. Riot Draggles
28-01-2014 04:27 PM
General Discussion

Riot Draggles

Community Coordinator

Follow RiotDraggles on Twitter

28-01-2014
1 of 1 Riot Posts

Heya Cpt Bubbles!

There are SO MANY of you in the Nordic countries right now - and we love you guys! We're actually hiring for a Nordic Community Coordinator in the Dublin office right now.

As for having trouble moving to a different country - do not worry about that at all. If you're the right sort of person, we can make it happen.

My only advice to you (just as a player, not a Rioter) is that you should focus on either eSports success or gaming industry success. Both require a lot of time and dedication in very separate areas!

Best of luck in whatever you do, I'm sure given the right amount of passion and hard work, you'll get wherever you want to be


Themed Battles Riot Navigator
28-01-2014 03:19 PM
General Discussion

Riot Navigator

English Community Manager

28-01-2014
3 of 11 Riot Posts

Quote:
Originally Posted by Hrki View Post
Hope to see this kind of events more often.
Also Riot vs Community was fun too. You should make more of those.
Yes and yes! We will be doing a lot more events in the future.


Themed Battles Riot Navigator
28-01-2014 12:19 PM
General Discussion

Riot Navigator

English Community Manager

28-01-2014
2 of 11 Riot Posts

Quote:
Originally Posted by Immolatorgr View Post
Damn I need to study today.... Anyway, you should definitely keep this event up and have it surface every once in a while.
Studying is much more important

We will definitely keep these going if we have interest.


Themed Battles Riot Navigator
28-01-2014 11:15 AM
General Discussion

Riot Navigator

English Community Manager

28-01-2014
1 of 11 Riot Posts

Yesterday, on EUW, Riot Draggles held the first 'Themed Battle' between Demacia and Noxus.

Today, at 18:00 CET (17:00 UTC) we will hold a Themed Battle on EUNE. This battle will see the might of Freljord up against the Yordles of Bandle City.

Freljord champs:

Ashe, Anivia, Gragas, Lissandra, Nunu, Olaf, Sejuani, Trundle, Tryndamere, Udyr, Volibear

Bandle City:

Amumu, Corki, Heimerdinger, Kennen, Lulu, Poppy, Rumble, Teemo, Tristana, Veigar, Ziggs

** Disclaimer - We are aware that Poppy is also considered a Demacian champion and that Amumu was discovered in the Shurima Desert. For these battles we are aiming to have fun and not look at the lore so roll with it

If you would like to take part in this (unofficial) event, join the chat room Themed Battles on EUNE and at 18:00 CET Iíll send out some invites. Invites will be chosen through a random number generator.

RULES:
- This match will be held on Summonerís Rift Ė blue side will be Frejlord and purple side will be Bandle City
- You may only choose from the champions listed above. The meta? WAR HAS NO META!
- Come join with a good attitude and to have fun! We may continue these if thereís enough interest and nice folks taking part
- Feel free to be in character in-game for some extra fun

Games will be streamed here - http://www.twitch.tv/riotpanic

WHO WILL BE VICTORIOUS?


[Poll] Should forum moderators do the following before: Panic
28-01-2014 12:27 AM
General Discussion

Panic

Community Programs Specialist

Follow RiotPanic on Twitter

28-01-2014
4 of 4 Riot Posts

And to say i will call myself out if i made a mistake. I did not close the thread but the mod that did surely had a good reason to. I was just speculating the various probable reasons!


[Poll] Should forum moderators do the following before: Panic
28-01-2014 12:03 AM
General Discussion

Panic

Community Programs Specialist

Follow RiotPanic on Twitter

28-01-2014
3 of 4 Riot Posts

Yea I guess I made a mistake. Still I think it was because the probability of the the thread derailing is high. I re-opened the threads btw.


[Poll] Should forum moderators do the following before: Panic
27-01-2014 11:54 PM
General Discussion

Panic

Community Programs Specialist

Follow RiotPanic on Twitter

27-01-2014
2 of 4 Riot Posts

Here you go

Quote:
Originally Posted by Forum Code of conduct
3. Attacks or Accusations are not acceptable
Attacking another player is unacceptable, the circumstances are irrelevant, just donít do it. This includes calling out another player for leaving, cheating, poor gameplay, etc.


[Poll] Should forum moderators do the following before: Panic
27-01-2014 11:12 PM
General Discussion

Panic

Community Programs Specialist

Follow RiotPanic on Twitter

27-01-2014
1 of 4 Riot Posts

@I am Riven. Naming and shaming on the forums is not right, it's under the forum code of conduct. Also I'll look into the OP's suggestion what can be done about that.


IP name change Riot Gulu
27-01-2014 10:21 PM
General Discussion

Riot Gulu

Community Coordinator

Follow Panic on Twitter

27-01-2014
1 of 1 Riot Posts

Hey,

It's until January 28 (11:59 PM CET).


Here is the news post: Click


Server Status Riot NOC
27-01-2014 09:52 PM
General Discussion

Riot NOC

Network Operations Center

27-01-2014
1 of 1 Riot Posts

Looking for information on League of Legends Server Status?

Twitter: @LoLStatus
Forums: Service Status forums


Where is lol going riot? Riot Moonleaf
27-01-2014 09:25 PM
General Discussion

Riot Moonleaf

Community Analyst

Follow RiotMoonleaf on Twitter

27-01-2014
3 of 9 Riot Posts

Quote:
Originally Posted by Dayguren View Post
first of all thx for the fast reply and ...
I happened to be on forums for a bit, but I'll come around later again.


Quote:
Originally Posted by Dayguren View Post
why not get a larger team to do the same work in the same timeframe?
We did, team is much bigger than last time, plus there are new teams now (eg Rework team). Still, some things can't be rushed.

Quote:
Originally Posted by Dayguren View Post
sad to hear i head rumors about a baron gfx buff comeing, dragon could use one as well the trees are starting to look dull etc etc there was a read post at one time talking about gfx and how you guys could improbe can't remember the red that started the post maybe you could ask for updates arownd the office
Thanks for your feedback! As technology moves on graphics that used to be good look weak in comparison to newer games, and we have the goal of keeping League of Legends fresh and looking great for many years to come.

Quote:
Originally Posted by Dayguren View Post
i'm pretty shure hexakill will be just as mondane as the 1vs1 ans 2vs2 i have a feeling but will not say no untill i try it couse it's on SR just like 1vs1/2vs2 was on Hawling Abys if you had 1vs1 and 2vs2 on the one lane magma chamber maybe things would have bean diferent but i like the changing game modes part and the reiterated and improved upon part
Come back after trying Hexakill and let me know what you think

Quote:
Originally Posted by Dayguren View Post
Lore continues to come out all the time, true can't say not but was expecting somthig more in youre face story with cinematics of damacia noxus etc etc so we can see these citys the chaps there interactions i was thinging one some kinda lol lore animation searies with epic battles vo storys etc not flash java www things
Cool ideas! For example the Twist of Fate cinematic didn't add anything new to the lore and just presented characters, but maybe the next ones could.

Quote:
Originally Posted by Dayguren View Post
but with out riots support these will never get the notoriaty they need to become know i for one bean playing for 5 year and i have never sean a 3vs3 tournament with is sad i would love to see one i just know about a dude names sam that's good at 3vs3 couse you promoted him some time ago
There are several problems with this, as prize money, interest, players watching and engaging would be halved, or one mode would simply be better than the second and it would end up living parasitically. There are other ways to promote secondary maps like TT (stream, small tournaments, special events etc) but the core of our esports focus will be SR.


Where is lol going riot? Riot Moonleaf
27-01-2014 09:15 PM
General Discussion

Riot Moonleaf

Community Analyst

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27-01-2014
2 of 9 Riot Posts

Quote:
Originally Posted by Riquelme375 View Post
Riot, you should think about the quality of champs, yes, but "quality and quantity" needs some sort of balance. a game cant be good with 2 super amazing champs, just like it cant be awesome with 1000 boring useless champs. but a lot of people think this is too slow. i think cutting down a bit on the quality put into newer champs to release them faster would be better. most champs released in previous seasons are still good and useful (except for urgot. he is just there to be sexy.).
Thank you for sharing your opinion. Sometimes what we think is best for the game is different from what you think and you should voice it! Your feedback is taken into account.


Where is lol going riot? Riot Moonleaf
27-01-2014 08:59 PM
General Discussion

Riot Moonleaf

Community Analyst

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27-01-2014
1 of 9 Riot Posts

I'll try to answer your questions the best I can.

Quote:
Originally Posted by Dayguren View Post
- you guys have lowered the champion release rate down from 1 every 2 weeks to 1 in soom TM
This way we can do cool stuff like animated login screens, specific music for each champion and special events like Jinx's music video. Also, the models/animations/particles are much more detailed nowadays and require more work. By slowing down the release rate we are making cooler champions and more engaging releases.

Quote:
Originally Posted by Dayguren View Post
- the SR map look kinda bad from a graphical look...(been playing DAWNGATE and the graphics are awesome)
Last graphic update we did to SR was on May 2012 and to Twisted Treeline on October 2012. I don't know when the next graphical update will be.

Quote:
Originally Posted by Dayguren View Post
- TT why no solo ranked it's been asked for as long as i can remember (i even remember some dude from riot takeing on the incentive to balance TT for comepetitive play)
This is something that has been requested multiple times from the TT fans and we're looking into it.

Quote:
Originally Posted by Dayguren View Post
- Dominion fun but meh...
Dominion is fun as a quicker alternative and it has its dedicated fan base. We took your feedback and are now focusing on publishing new Game Modes that can be developed faster and are more interesting because they are out for a limited time and can be reiterated and improved upon. If one mode turns out 'meh' it won't be there as a permanent choice forever.

Quote:
Originally Posted by Dayguren View Post
- Magma chamber what amazing(not the 1vs1 that was boring the 5vs5) worst decision you made to not release it you could have made it a 10vs10 get the scale of the map a lot bigger but some tp shirenes build in some layers with dungeans etc etc etc lote of ways to reinvent the game called MOBA don't just build on what you have do new a strange stuff that's what riot is all about that's why you won ever milions of us players world wide
I don't know if you heard but we're making the Hexakill mode Magma Chamber wasn't published because it didn't reach our quality bar and could have potentially ended up like Dominion.

Quote:
Originally Posted by Dayguren View Post
- The lore of the game is practicaly gone it was fun to read the jurnal of justice you said you would do something new and better and ahhh nothing so far...exept a few champ releases with some sparkers like jinks lisandra yasuo but nothing more comeplex liek storys for us lore fans
Lore continues to come out all the time, for example Lucian's quest to retrieve his wife from Thresh as well as the mini-events 'the hunt is on' and 'queen of Freljord'. Additionally we did a lot of work on Twisted Treeline and the Shadow Isles, as well as Freljord during the release of Howling Abyss. Also, let's not forget other media such as Jinx's music video and Spirit Guard Udyr's interactive comic.

Just because we moved away from walls of text (they were fun to a small crowd but not very engaging) doesn't mean we stopped working on lore.

Quote:
Originally Posted by Dayguren View Post
- TT LCS why not? if you make it people will come i know i would watch for shure
We've discussed this before, we want Summoner's Rift to be the default map for core eSports. Players or other organizations are free to organize ARAM or TT tournaments.


Dragonblade riven Riot Navigator
27-01-2014 05:48 PM
General Discussion

Riot Navigator

English Community Manager

27-01-2014
1 of 1 Riot Posts

Dragonblade Riven will be released as part of the Lunar Revel event so you should expect to see her in the coming days


Teambuilder Riot Moonleaf
26-01-2014 10:03 PM
General Discussion

Riot Moonleaf

Community Analyst

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26-01-2014
2 of 2 Riot Posts

Quote:
Originally Posted by HeavyBadas View Post
It should never join ranked, it will ruin the meaning of switching lanes, taking another champion, strategies etc. There will be less adaption to see how good players are at the game
As the system is, I agree with you. But with improvements and additions maybe it will fit ranked games


Teambuilder Riot Moonleaf
26-01-2014 05:04 PM
General Discussion

Riot Moonleaf

Community Analyst

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26-01-2014
1 of 2 Riot Posts

Quote:
Originally Posted by The Smith of Lie View Post
Teambuilder will be a seperate Normal que, possibly replacing Blind Pick. It will not be used in ranked, at least not in the currently planned shape and definitely not one release. Possible ranked variation of teambuilder is so far only theoretical possibility.

As for release date - PBE build, that was recently tested (new iterations are introduced every few weeks for weekend of testing) still lacked some features and the features it had require tweaks. I would not expect it anytime soon - possible, at the earlest (and that is incredibly optimistic guess) match, more likely june or july.
You're correct, last time I tried Teambuilder on PBE there were still some bugs that needed ironing, for example there was no 'time waiting in queue' or 'expected time'. Don't know when it's ready but it still needs some work. However I'm pretty certain it will come before June

It will indeed be a separate normal queue, will probably be its own instead of replacing blind pick (depending on interest) and won't facilitate ranked games for now.


player who needs to be banned perm Ravenworld
24-01-2014 06:27 PM
General Discussion

Ravenworld

Senior Member

24-01-2014
2 of 2 Riot Posts

I am EU gurl not NA one, so I play with you guys. I experience toxic players and if my attempts to calm them down and remind them of the summoner's code fail, I report them to the Tribunal. You may claim that someone who is toxic goes around for a year, I can reassure you that I read tickets of banned players that are sent to Player Behavior, which means that if someone deserves to be punished, he/she will be.


Riot any answer? Ravenworld
24-01-2014 06:23 PM
General Discussion

Ravenworld

Senior Member

24-01-2014
1 of 1 Riot Posts

Either repair, or send us a ticket as the above Summoners mention, since we may need to go through some steps to discover what causes the issues. Meanwhile, you can check this useful article that may solve your problem!

https://support.leagueoflegends.com/...tency-and-Ping


Riot Games, please read this :) Ravenworld
24-01-2014 06:21 PM
General Discussion

Ravenworld

Senior Member

24-01-2014
1 of 1 Riot Posts

What can I say... Your piece of art is so unique and majestic! Wanna start an exhibition together? here is a sample:

Attachment 73630


Can i get in touch with anyone from support team? Ravenworld
24-01-2014 05:43 PM
General Discussion

Ravenworld

Senior Member

24-01-2014
1 of 1 Riot Posts

If it is something that requires personal info, you need to send us a ticket as the Summoners above mentioned, in order to help you out. Otherwise, you can post your queries/questions here.


player who needs to be banned perm Ravenworld
24-01-2014 05:40 PM
General Discussion

Ravenworld

Senior Member

24-01-2014
1 of 2 Riot Posts

Naming and shaming is forbidden on our forums. If you need to report a player and you are not satisfied with our after game report system, feel free to send us a ticket to support at: https://support.leagueoflegends.com/...s_requests/new

You can provide us with as many details as possible and preferably a screenshot and the Player behavior team is going to investigate the issue.


!!!!!!!!!!!!!!!!!! Ravenworld
24-01-2014 05:37 PM
General Discussion

Ravenworld

Senior Member

24-01-2014
1 of 1 Riot Posts

send us a ticket so that we can check your account here: https://support.leagueoflegends.com/...s_requests/new


RP purchase problem Ravenworld
24-01-2014 05:36 PM
General Discussion

Ravenworld

Senior Member

24-01-2014
1 of 1 Riot Posts

Try to reset Internet Explorer. Even if you do not use it as default browser, it is the program that our Store uses. Check this knowledge base article for more detailed info: https://support.leagueoflegends.com/...y-again-later-


Purchase RP error Ravenworld
24-01-2014 05:19 PM
General Discussion

Ravenworld

Senior Member

24-01-2014
1 of 1 Riot Posts

Send a ticket to Support guys at https://support.leagueoflegends.com/...s_requests/new


New Summoner Name - Help pls Ravenworld
24-01-2014 05:16 PM
General Discussion

Ravenworld

Senior Member

24-01-2014
1 of 1 Riot Posts

Gunbelievable!


invalid username/password combination. please try again Ravenworld
24-01-2014 05:06 PM
General Discussion

Ravenworld

Senior Member

24-01-2014
1 of 1 Riot Posts

As the above Summoner correctly mentioned, send us a ticket here: https://support.leagueoflegends.com/...s_requests/new


Bots with skins. Demorphic
24-01-2014 04:48 PM
General Discussion

Demorphic

European Community Manager

24-01-2014
1 of 1 Riot Posts

Quote:
Originally Posted by Glitchezz View Post
Riot should make it so that every game when you play against bots, they all have skins. It doesn't cost them anything, it's more fun for us and i think the sales of their skins would actually increase because people could see how they look ingame before buying them.
Normally 2 or 3 of them will have


noobs :@@@@@ Demorphic
23-01-2014 06:20 PM
General Discussion

Demorphic

European Community Manager

23-01-2014
1 of 1 Riot Posts

Quote:
Originally Posted by feola5566 View Post
sorry for my language and sorry for my angry with noobs but i amnot new player i played LOL 3 year and i know how to play
So as an experienced player, maybe you can help new guys to develop their own skills and enjoy the game more? Nobody can start their first games as a pro.

I would expect more from you. Disappoint...


@Riot: Western Balkan countries need a Player Support in our own language! Demorphic
23-01-2014 06:12 PM
General Discussion

Demorphic

European Community Manager

23-01-2014
5 of 5 Riot Posts

Thanks for your post, some solid questions that I will do my best to answer.

Quote:
Originally Posted by krkas View Post
support in Balkan/Slovenian/Yugoslavian, or call it however you want, is not really needed since English is becoming something that everybody should (or better to say must) know.
Ultimately its about choice. Players are never forced to use a local language client, sticking with English is fine. We just want to make sure that any alternative we offer is high quality and a viable choice.

Quote:
Originally Posted by krkas View Post
1. Let's say that to the current list of Riot's plans at the end we add this Balkan support, and if Riot does every thing on the list in order how long would it take (apporox) to make Balkan support happen? (I know that you can't promise anything, and if you say anything it still may not happen but it would be nice to know. Feel free to skip this question.)
This is hard to say. Like we discussed previously, putting a hard date on something suddenly causes a lot of expectation. When a date is missed, or something changes it leads to disappointment. It also leads to forced internal development, which can compromise on quality.
This doesn't mean we are not working our asses off to keep delivering though.

Quote:
Originally Posted by krkas View Post
2. If Balkan support ever happens, would it be possible for people like me to apply to work in it.
Anybody is free to apply via our website.

Quote:
Originally Posted by krkas View Post
2.2 If it is possible, what would be the requirements?
Requirements are best summed up by the Riot Manifesto:
1) Player Experience First
2) Challenge Convention
3) Focus on Talent and Team
4) Take Play Seriously
5) Stay Hungry, Stay Humble

For more info on what this means, again please take a look at our website.

Quote:
Originally Posted by krkas View Post
3. If know and are allowed to tell us, how does Riot looks at Balkan regions? Like what are the plans for it? Will be there more attention on Balkan LoL tournaments and things like that. (Feel free to skip this question)
This is closely linked to any due diligence that takes place when considering next steps.

A good example is to look at existing supported markets and see what is happening there.
For me, a good example is Spain where we support a lot of local events, a Riot LCS stream in local language, local bar events and meetups, tournaments, local language featured streamers. Plus our core player support, news and content, website and forums, champion spotlights, Facebook and social media.

Additional tournament support is a big focus for us at the moment. Both Riot tournaments and helping other organizers to develop their own.


Selling/buying accounts Demorphic
23-01-2014 05:30 PM
General Discussion

Demorphic

European Community Manager

23-01-2014
1 of 1 Riot Posts

Best way to action this is to submit a ticket via our support


@Riot: Western Balkan countries need a Player Support in our own language! Demorphic
23-01-2014 05:11 PM
General Discussion

Demorphic

European Community Manager

23-01-2014
4 of 5 Riot Posts

Quote:
Originally Posted by Zdera View Post
We ask for the support, not the client. Full localization only if there's no other way.
I wouldn't believe it myself if I didn't see so many requests for help at our Facebook page.

How would you feel if you want to play League of Legends during your free time, and you can't because you don't know how to solve client issue, and don't know how to write in English to explain Player Support what's happening? Think about that for a second please
I know this can be frustrating, and it's something we are very aware of.
There's a number of different approaches that could be taken, all of which are reviewed.
We are definitely taking more than a second to consider these next strategic steps.

What we definitely don't want is to put something out there that is poorly thought out or rushed.
It might take a bit longer but thinking long-term is better for you and better for us.

What's for certain?
We are driving forward with additional support for EU players.
Our strategy for League of Legends is long-term, things will keep improving and support for players will continue to deepen and develop. It sometimes might seem quiet on the surface but there's a ton of incredibly exciting initiatives in the works.


@Riot: Western Balkan countries need a Player Support in our own language! Demorphic
23-01-2014 04:35 PM
General Discussion

Demorphic

European Community Manager

23-01-2014
3 of 5 Riot Posts

Quote:
Originally Posted by Zdera View Post
My intention with this thread is to prove that we, as a community, deserve this.
Job done I think. We are in agreement that its deserved.

Quote:
Originally Posted by Zdera View Post
We know you can't just promise something immediately, but getting a Red response is always good. So keep us in mind, bring it up to the people responsible or something. Whatever you do, our campaign will continue!
Let's keep the conversation going. What I don't want to do is build false expectation that this is going to happen any time soon. However, as a Riot team we are definitely aware of community growth. Not just in terms of raw numbers and data, but also in the development of local tournaments, fansites and other cool grassroots activites.

"Getting local" is something very often heard in the Riot offices, and a key driver for a ton of the things we are working on right now.


What to do vs Teemo in season 4 ? Riot Moonleaf
23-01-2014 04:29 PM
General Discussion

Riot Moonleaf

Community Analyst

Follow RiotMoonleaf on Twitter

23-01-2014
1 of 1 Riot Posts

I played vs Teemo on top as Shen and found it very easy. Had to put some extra points on W earlier but every time he poisoned or I stepped on a mushroom I W'ed and problem was solved.

I'd say that similarly anyone with shield (Orianna, Lulu etc) are good counters.


@Riot: Western Balkan countries need a Player Support in our own language! Demorphic
23-01-2014 04:23 PM
General Discussion

Demorphic

European Community Manager

23-01-2014
2 of 5 Riot Posts

Quote:
Originally Posted by Est3tic View Post
i get it that you all want support for us,and im not against it but.....why?
why do we need that?
am i the only one here who doesn't see a reason for league of legends support on Bosnian/Croatian/Serbian language ?
Supporting a country or region is not just about supporting the language.
This is one aspect, but there's a whole lot more.

Ideally its about developing a deeper cultural understanding, becoming local experts.

It might mean supporting more local events, bar meetups, local featured streamers, local esports and helping local communities to grow and develop. This is all outside of the core support for local language in the game, website and player support team.

Overall, when done well, its a big undertaking.


Welcome to the Service Status Forum Riot Eglorian
23-01-2014 04:23 PM
Service Status

Riot Eglorian

Network Ops Technician

23-01-2014
2 of 2 Riot Posts

What is Service Status?
The Service Status Forum is a place where you can find current real-time updates relating to server issues, patch downtime and other disruption to game services.

Who posts these updates?
Any updates on Service Status will come directly from our technicians Ė or sometimes messages will be relayed to another Rioter to post on their behalf.

There's an issue but I can't see an update!
There can sometimes be a short delay in providing a post as we want it to be accurate. If there is a problem, we have 24/7 monitoring and will give you relevant and updated information as soon as we can.

How will I know when issues are updated?
The post will be edited with timestamps when any new information is available Ė so check back often, or follow @lolstatus on Twitter.

How will I know when an issue is resolved?
The post will be updated to indicate that a solution has been applied, and the thread will be removed from Service Status shortly after its resolution.

Why are the comments disabled?
Comments are disabled because the purpose of the Service Status area is to give you direct information as a reference Ė while our Network Operations team are working to restore service, feel free to discuss the issues in other relevant subforums.

Is Riot NOC a robot?
No, Riot NOC is an account shared by many members of the Network Operations team. Itís still a technician behind those posts too!


how to fix all league of legends problems, bugs etc. Demorphic
23-01-2014 02:22 PM
General Discussion

Demorphic

European Community Manager

23-01-2014
1 of 1 Riot Posts

The title is a bit misleading


@Riot: Western Balkan countries need a Player Support in our own language! Demorphic
23-01-2014 02:12 PM
General Discussion

Demorphic

European Community Manager

23-01-2014
1 of 5 Riot Posts

Thanks Zdera for this post.
It's great to see such passion and support for League of Legends from the Western Balkans!
At the same time its frustrating because we currently don't offer you an ideal level of service.

As you said, its our drive to be the most player focused game company in the world.
This includes all of our players globally, which is no small challenge.

If you look back a few years only, Riot was a small development studio with one office in North America.
Today we have managed to build our support into a number of other regions. 11 offices are currently listed on our website. We continue to build out this infrastructure and support. Due to the complexity of this growth and intensity of resources required, of course prioritization needs to happen.

How do we prioritize? We try to make decisions that will positively impact the largest number of players.

A good example of this would be Greece. For many, Greece might not be top of mind as a priority for support. However, we have a very large and passionate playerbase in Greece, therefore it made sense for us to support them early in our European development.

So what are the next steps? Well our continued drive to support as many European players as effectively as possible is not slowing down. If anything we are accelerating as our own experience develops, and we optimise new launches.

How are new launches generally announced?
You are probably not going to see a ton of PR and marketing hype around our support of new territories and languages. This is not due to lack of excitement from our end, quite the opposite. However, we see this support development as a service improvement to our existing players.
Also, hyping something and creating hard deadlines often means that quality is compromised (the triangle of quality, time and cost must be obeyed). We don't want to compromise on quality and would rather take a bit more time to put something awesome out.

In short, keep an eye on our jobs page, it often points towards next steps.
Also, no promise of support at this stage, but its our mission to keep striving for exceptional levels of service for all European players, including you.